Return Policy
At Brugen Jewelers, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, you may return your item(s) in accordance with our return policy outlined below.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in new and unused condition.
- The item must be returned with its original packaging.
Return Period
Items may be returned within 10 days of the date of purchase. Please ensure that your return is postmarked within this timeframe.
Restocking Fee
A 10% restocking fee will be applied to all returns. This fee covers the cost of processing the return and restocking the item.
Non-Returnable Items
The following items are not eligible for return:
- Batteries
- Repairs
- Custom orders
- Special sales
How to Return an Item
To confirm if your purchase is eligible for return or exchange, please contact our customer service team:
Our team will provide you with instructions on how to return your item.
Refund Processing
Refunds will be processed and mailed within 14 days of receiving your returned item. Please note that the 10% restocking fee will be deducted from your refund amount.
Contact Information
If you have any questions or need further assistance, please contact us: